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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A context menu will appear. It includes thorough info about all the operations that you can carry out on the given page. Each pop-up menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive variety of educational video clips describing how to work with our Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you are looking for, explore our extensive FAQ section, which includes questions asked by actual users and provides real solutions. We regulary "revamp" our FAQ database with new entries so as to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of client support engineers available 24x7 and eager to assist you with any issue. Each trouble ticket you open will be responded to within 60 minutes (the average ticket response time is approximately 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com